Customer Experience Leader - Front End & Service Desk

Hannaford Supermarkets; Chelmsford (MA); On-site; USD 24,000 - 36,000; Full time

Job summary

Hannaford Supermarkets in Chelmsford, MA is hiring for a Front End/Service Desk Associate. The role focuses on providing friendly customer service, handling transactions, and keeping front-end areas organized and efficient.

Responsibilities include following store policies, assisting customers, supporting service desk tasks, and performing cashier duties. Candidates must be at least 18 and comfortable learning multiple tasks in a fast-paced retail environment.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions (18 years of age).
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.

Responsibilities

• Observe and follow all company policies and established procedures.
• Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
• Assist in special projects and perform other functions as assigned by supervision.
• Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed.
• Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.

Skills

Customer service

Communication

Cash handling

Multitasking

Job description

Hannaford Supermarkets in Chelmsford, MA is hiring for a Front End/Service Desk Associate. The role focuses on providing friendly customer service, handling transactions, and keeping front-end areas organized and efficient.

Responsibilities include following store policies, assisting customers, supporting service desk tasks, and performing cashier duties. Candidates must be at least 18 and comfortable learning multiple tasks in a fast-paced retail environment.