Customer Experience Leader — Front End & Service Desk

Hannaford; Hampton (NH); Hybride; USD 23 000 - 33 000; Plein temps

Résumé du poste

Hannaford Supermarkets in Hampton, NH is seeking a Front End Associate to support cashiering, service desk and customer service duties at the store’s front end. The role requires excellent communication and a strong service mindset to ensure a positive shopping experience.

The position involves standing for long periods, handling cash, and performing multiple tasks as needed. Team members must follow policies, maintain a neat appearance, and participate in safety practices as directed.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements (18 years of age).
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.

Responsabilités

• Observe and follow all company policies and established procedures.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
• Assist in special projects and perform other functions as assigned by supervision.
• Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
• Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
• Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
• Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
• Frequently, perform cashier and/or bagging functions
• Frequently, perform service desk/kiosk and if trained, bookkeeper functions
• Perform all other duties as assigned.

Connaissances

Customer service

Communication

Cashier duties

Service desk

Description du poste

Hannaford Supermarkets in Hampton, NH is seeking a Front End Associate to support cashiering, service desk and customer service duties at the store’s front end. The role requires excellent communication and a strong service mindset to ensure a positive shopping experience.

The position involves standing for long periods, handling cash, and performing multiple tasks as needed. Team members must follow policies, maintain a neat appearance, and participate in safety practices as directed.