Customer Experience Leader - Free Meals & Tuition Support

Chipotle Mexican Grill; Baltimore (MD); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Health insurance

Digital tips

Paid time off

Holiday closures

Competitive pay

Advancement opportunities

Job summary

Chipotle Mexican Grill is seeking a Service Leader to ensure a safe, high-quality dining experience and to guide the restaurant crew. You will keep a clean, organized service line and lead training, while addressing customer concerns and maintaining schedules.

This role includes opportunities for advancement, plus benefits such as tuition assistance, free food, health coverage, and paid time off. Join a team dedicated to better food and great guest experiences.

Qualifications

• Understand and articulate Chipotle’s Food With Integrity philosophy.
• Know cash handling policies and procedures.
• Knowledge of Food Safety and health department matters.
• Familiarity with office paperwork.
• Ability to read, write, speak the primary language of the work location.
• High school diploma is required.
• Restaurant experience is preferred.

Responsibilities

• Maintain a positive customer experience by ensuring safe, quality food is prepared and served.
• Keep the restaurant line clean and stocked with functioning equipment.
• Train and supervise crew; monitor breaks, shifts, and schedules.
• Resolve food quality issues and customer incidents to ensure satisfaction.
• Assist with office tasks such as banking and paperwork as needed.
• Develop future Service Leaders through coaching and cross-training.

Skills

Food With Integrity

Cash handling policies

Food safety knowledge

Office paperwork familiarity

Language proficiency

Restaurant experience

Education

High school diploma

Job description

Chipotle Mexican Grill is seeking a Service Leader to ensure a safe, high-quality dining experience and to guide the restaurant crew. You will keep a clean, organized service line and lead training, while addressing customer concerns and maintaining schedules.

This role includes opportunities for advancement, plus benefits such as tuition assistance, free food, health coverage, and paid time off. Join a team dedicated to better food and great guest experiences.