Customer Experience Leader, CX Operations

ViziRecruiter,LLC.; Wilmington (OH); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive rewards package

401k plans

Medical insurance

Paid time off

Job summary

A logistics solutions provider is seeking a Manager of Customer Experience in Wilmington, Ohio. This role involves overseeing the customer experience team to enhance satisfaction and retention while managing daily operations and strategic goals. Ideal candidates will have a Bachelor's Degree, proven customer service management experience, and strong leadership skills. The company offers competitive benefits including a comprehensive rewards package and supportive work environment.

Qualifications

• Proven experience in customer service and remote team management.
• Comprehensive knowledge of contact/call center operations.
• Strong ability to manage competing priorities effectively.

Responsibilities

• Lead daily operations of the customer experience team.
• Develop and execute customer experience strategies.
• Manage relationships with Account Managers to drive engagement.

Skills

Customer service management

Interpersonal skills

Analytical skills

Project management

Communication skills

Education

Bachelor's Degree or equivalent

Tools

Order management technology

Call center operations technology

Job description

A logistics solutions provider is seeking a Manager of Customer Experience in Wilmington, Ohio. This role involves overseeing the customer experience team to enhance satisfaction and retention while managing daily operations and strategic goals. Ideal candidates will have a Bachelor's Degree, proven customer service management experience, and strong leadership skills. The company offers competitive benefits including a comprehensive rewards package and supportive work environment.