Customer Experience Manager, Builder Team

Dal-Tile Distribution, Inc.; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile seeks a Manager Customer Experience - Builder to lead a daily customer service team, drive premier service, and align efforts with company goals around customer focus, simplification, and reinvestment in people.

The role emphasizes leading a team of customer service professionals, developing customer-centric initiatives, and continuous improvement. In-office work five days a week in Dallas, TX.

Qualifications

• Bachelor's degree in a related field or equivalent education and/or experience.
• 6-8 years relevant experience or equivalent education and/or experience.
• 1-3 years of management experience.

Responsibilities

• Review and interpret performance against customer service standards and report to subordinates.
• Design and implement improved processes for service departments.
• Collaborate cross-functionally to resolve service-related issues.
• Identify deficiencies and implement corrective actions for customer satisfaction.
• Provide input on resources and costs to support departmental operations within budget.
• Be the service leader and customer advocate for Mohawk Industries Customer Service.
• Prepare staffing, financial, statistical, and productivity reports for management.

Skills

Communication

Problem solving

Organizational skills

Multitasking

Time management

Leadership

Education

Bachelor's degree

Job description

Dal-Tile seeks a Manager Customer Experience - Builder to lead a daily customer service team, drive premier service, and align efforts with company goals around customer focus, simplification, and reinvestment in people.

The role emphasizes leading a team of customer service professionals, developing customer-centric initiatives, and continuous improvement. In-office work five days a week in Dallas, TX.