Customer Experience Leader, Americas

TOMRA; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

A global technology company in Charlotte, NC seeks a dedicated leader to drive customer experience strategy for the Americas. In this position, you'll ensure high-quality service and smooth operations across customer-facing teams, while collaborating closely with Sales and Marketing. Ideal candidates possess a strong technical background and a proactive approach to building enduring customer relationships. Join us in making an impactful contribution to sustainability and innovation.

Qualifications

• Proven ability to build long-term trust-based relationships.
• Hands-on leadership style that empowers teams.
• Experience in industrial or recycling environments is a plus.

Responsibilities

• Lead and develop CPM, Technical Support, and Field Service teams.
• Drive customer-focused project execution.
• Manage customer feedback and service KPIs.

Skills

Customer focus

Collaborative leadership

Cross-cultural experience

Technical understanding

Execution adaptability

Education

Degree in relevant technical field

Job description

A global technology company in Charlotte, NC seeks a dedicated leader to drive customer experience strategy for the Americas. In this position, you'll ensure high-quality service and smooth operations across customer-facing teams, while collaborating closely with Sales and Marketing. Ideal candidates possess a strong technical background and a proactive approach to building enduring customer relationships. Join us in making an impactful contribution to sustainability and innovation.