Customer Experience Lead - Global & Data-Driven Ops

GreyOrange Pte. Ltd.; Atlanta (GA); Remote; USD 120,000 - 150,000; Full time

Job summary

A leading technology company in the U.S. is seeking a Senior Manager of Customer Experience to lead a team and drive customer-centric initiatives. The ideal candidate will have 10-12 years of relevant experience in managing B2B accounts, along with a strong background in data analytics and operational excellence. This role involves setting strategic goals and facilitating continuous learning in a fast-paced environment.

Qualifications

• 10-12 years of experience in Customer Experience or related fields.
• Proven experience managing complex B2B customer accounts.
• Strong background in data analytics with tools like SQL and Power BI.

Responsibilities

• Lead and mentor a team of Customer Experience professionals.
• Set clear goals and drive accountability.
• Identify and implement process improvements for customer experience.

Skills

Strategic Customer Experience

Operational Excellence

Cross-functional Collaboration

Data Analytics

SQL

Grafana

Power BI

Executive Communication

Stakeholder Management

Problem-solving

Job description

A leading technology company in the U.S. is seeking a Senior Manager of Customer Experience to lead a team and drive customer-centric initiatives. The ideal candidate will have 10-12 years of relevant experience in managing B2B accounts, along with a strong background in data analytics and operational excellence. This role involves setting strategic goals and facilitating continuous learning in a fast-paced environment.