Chief Customer Strategy & Transformation Leader

Namely; United States; On-site; USD 130,000 - 180,000; Full time

Job summary

Namely is seeking a seasoned professional in the United States to drive strategic projects for revenue growth and operational excellence. The role demands 15+ years of strategy or management consulting expertise in SaaS. Responsibilities include leading initiatives to maximize customer satisfaction, analyzing AI-powered customer experience initiatives, and mentoring a high-performing team. Candidates should bring strong analytical and financial skills, along with exceptional communication abilities to engage with senior stakeholders effectively.

Qualifications

• 15+ years of experience in strategy or management consulting in SaaS or enterprise software.
• Proven track record of executing company-wide strategies.
• Strong analytical and financial modeling skills.

Responsibilities

• Spearhead cross-functional efforts to maximize revenue growth.
• Formulate strategic frameworks for growth over 5 years.
• Build and lead a high performing strategy and business operations team.

Skills

Strategic thinking

Cross-functional leadership

Analytical skills

Communication skills

Financial modeling

Education

MBA or equivalent experience

Tools

AI-powered analytics tools

Excel

Job description

Namely is seeking a seasoned professional in the United States to drive strategic projects for revenue growth and operational excellence. The role demands 15+ years of strategy or management consulting expertise in SaaS. Responsibilities include leading initiatives to maximize customer satisfaction, analyzing AI-powered customer experience initiatives, and mentoring a high-performing team. Candidates should bring strong analytical and financial skills, along with exceptional communication abilities to engage with senior stakeholders effectively.