Executive VP, Customer Experience — Americas

Claroty; New York (NY); On-site; USD 250,000 - 285,000; Full time

Job summary

Claroty is seeking a RVP Customer Experience for the Americas to lead and scale the regional CX organization, uniting Customer Success and Technical Account Management under one regional pod. This senior leader will drive adoption, retention, and growth while partnering with Sales, Product, Support, and Executive leadership to execute globally-informed strategies locally.

You will oversee a multi-team structure, mentor two Directors, and ensure seamless customer journeys across North America and

Qualifications

• 10+ years leading CX, CS, TAM or services in cybersecurity or enterprise software.
• 8+ years managing managers and multi-layered teams.
• Proven track record scaling teams and driving GRR/NRR.
• Deep OT/ICS knowledge and Americas market experience.
• Technical background with cybersecurity products in OT/ICS and networking knowledge.

Responsibilities

• Strategy & Leadership: Execute regional CX strategies maximizing retention and expansion.
• Execution & Alignment: Unify CS and TAM with shared objectives and product fluency.
• Cross-Functional Orchestration: Align Product, Engineering, Support, Sales and Data to unblock issues.

Skills

CX leadership

Team scaling

Executive sponsorship

Cross-functional leadership

OT/ICS terminology

Cybersecurity domain knowledge

NAM/LATAM market

Networking knowledge

CISSP/CISM

Job description

Claroty is seeking a RVP Customer Experience for the Americas to lead and scale the regional CX organization, uniting Customer Success and Technical Account Management under one regional pod. This senior leader will drive adoption, retention, and growth while partnering with Sales, Product, Support, and Executive leadership to execute globally-informed strategies locally.

You will oversee a multi-team structure, mentor two Directors, and ensure seamless customer journeys across North America and