Customer Experience Lead - Wellness Store Ops

E + Rose; Nashville (TN); On-site; USD 30,000 - 34,000; Full time

Job summary

E+ROSE Wellness Company in Nashville is seeking a Customer Experience Manager to support the Store/General Manager with daily store operations, ensure that all policies and standards are followed on shift, and guarantee guests the best possible experience.

The CX Manager will lead staff development, maintain a positive work culture, supervise shifts, manage customer interactions, and help optimize inventory and sales floor presentation to drive customer satisfaction and store success.

Qualifications

• Retail or hospitality experience required.

Responsibilities

• Assist Store/General Manager with operational oversight and policy adherence.
• Ensure policies and safety protocols are followed on shift.
• Contribute to store financial success through effective shift management.
• Lead onboarding and training of new staff to uphold service standards.
• Foster a positive, efficient work culture and mentor the team.
• Monitor customer experience and resolve issues to maintain satisfaction.
• Oversee inventory and maintain accurate counts during closing procedures.

Skills

Retail experience

Organizational skills

Communication skills

Team leadership

Job description

E+ROSE Wellness Company in Nashville is seeking a Customer Experience Manager to support the Store/General Manager with daily store operations, ensure that all policies and standards are followed on shift, and guarantee guests the best possible experience.

The CX Manager will lead staff development, maintain a positive work culture, supervise shifts, manage customer interactions, and help optimize inventory and sales floor presentation to drive customer satisfaction and store success.