Customer Experience Lead & Training Manager

Sysco Corp.; United States; A distancia; USD 65.000 - 100.000; Jornada completa

Descripción de la vacante

Sysco Corp. is seeking a Customer Experience Lead to elevate the customer journey across service, sales, and marketing. You will align CX strategies with marketing initiatives, lead team training for Customer Service and Sales, and exercise independent judgment in responsibilities.

You will drive onboarding, training material updates, and continuous improvement efforts to optimize customer interactions and brand awareness.

Formación

• Leadership experience guiding customer service teams.
• Strong customer service and communication skills.
• Ability to resolve issues collaboratively with cross-functional teams.
• Proficient with computer applications and 10-key skills.
• Able to multitask and manage competing priorities.
• Capability to present product information and demonstrations.

Responsabilidades

• Lead continuous improvement initiatives by reviewing procedures to optimize efficiency and customer experience.
• Develop onboarding schedules for new customer service reps.
• Update training materials and monitor effectiveness.
• Lead training for all new customer service representatives.
• Host quarterly Customer Service department meetings and ongoing learning via Teams.
• Schedule staff to ensure continuity of service during absences.
• Provide feedback on performance and productivity to Sales Director.
• Provide customer service support as needed.
• Lead Produce Pro training for all new sales representatives.
• Maintain CRM data and distribute insights to improve sales strategies.

Conocimientos

Strategic leadership

Customer service

Issue resolution

10-key skills

Multitasking

Product demos

Educación

High school diploma

Post-secondary education preferred

Herramientas

CRM

Sales-I

Produce Pro

Descripción del empleo

Sysco Corp. is seeking a Customer Experience Lead to elevate the customer journey across service, sales, and marketing. You will align CX strategies with marketing initiatives, lead team training for Customer Service and Sales, and exercise independent judgment in responsibilities.

You will drive onboarding, training material updates, and continuous improvement efforts to optimize customer interactions and brand awareness.