Customer Experience Lead & Training Champion

Sysco Corp.; Florida; On-site; USD 60,000 - 85,000; Full time

Job summary

Sysco is seeking a Customer Experience Lead to strengthen the customer journey by identifying needs and collaborating with internal teams to optimize service and brand awareness. The role aligns customer experience strategies with marketing initiatives, leads training for the Customer Service and Sales teams, and uses independent judgement to drive improvements across departments.

The incumbent will supervise onboarding, monitor training effectiveness, and participate in cross-functional

Qualifications

• High school diploma required.
• 3–5 years of sales, customer service, culinary and/or food industry experience required.
• Experience in foodservice or Sysco context is a plus.

Responsibilities

• Lead continuous improvement initiatives in customer service processes.
• Develop onboarding schedules for new customer service representatives.
• Update and monitor training materials for effectiveness.
• Lead training for new customer service representatives.
• Lead development of customer service reps for continuous improvement.
• Host quarterly Customer Service department meetings and learning via Teams.
• Schedule CS reps and receptionists to ensure coverage.
• Provide feedback to Director of Sales on performance.

Skills

Customer service

Communication

CRM usage

Sales skills

Account management

10-key skills

Education

High school diploma

Tools

Sales-I CRM

Produce Pro

Job description

Sysco is seeking a Customer Experience Lead to strengthen the customer journey by identifying needs and collaborating with internal teams to optimize service and brand awareness. The role aligns customer experience strategies with marketing initiatives, leads training for the Customer Service and Sales teams, and uses independent judgement to drive improvements across departments.

The incumbent will supervise onboarding, monitor training effectiveness, and participate in cross-functional