Customer Experience Lead & Training Coach

Sysco; United States; À distance; USD 70 000 - 110 000; Plein temps

Résumé du poste

Sysco is seeking a Customer Experience Lead to elevate the customer experience by identifying needs and collaborating with Sales, Marketing and Operations to align strategies and brand messaging.

You will lead training for Customer Service and Sales teams, oversee onboarding, and drive continuous improvement through documented processes and regular reviews via Teams. This role emphasizes leadership, training development, and strong cross-functional coordination.

Qualifications

• Leadership experience directing customer service teams.
• Strong communication and collaboration across departments.
• Ability to develop and implement training materials.

Responsabilités

• Lead continuous improvement initiatives to optimize customer experience.
• Develop onboarding schedules for new customer service representatives.
• Update training materials and monitor effectiveness.
• Lead training for all new customer service representatives.
• Coordinate quarterly customer service meetings and learning via Microsoft Teams.
• Provide feedback to Director of Sales on performance and productivity.
• Provide customer service support as needed.
• Build relationships with customers and align sales efforts with company goals.
• Diligently document customer interactions and feedback to inform strategies.

Connaissances

Effective leadership

Customer service excellence

Communication skills

Problem solving

Multi-tasking

Product/demonstrations

Formation

High school diploma

Post-secondary education preferred

Description du poste

Sysco is seeking a Customer Experience Lead to elevate the customer experience by identifying needs and collaborating with Sales, Marketing and Operations to align strategies and brand messaging.

You will lead training for Customer Service and Sales teams, oversee onboarding, and drive continuous improvement through documented processes and regular reviews via Teams. This role emphasizes leadership, training development, and strong cross-functional coordination.