Customer Experience Lead & Training Architect

Sysco; Florida; On-site; USD 65,000 - 90,000; Full time

Job summary

Sysco is seeking a Customer Experience Lead in Florida to enhance customer satisfaction by understanding needs and coordinating with marketing and internal teams. The role includes aligning customer experience with brand initiatives and training the Customer Service and Sales teams for continuous improvement.

The position emphasizes independent judgment, collaboration across departments, and ongoing process optimization to deliver outstanding service and a superior customer experience.

Qualifications

• Effective and strategic team leadership.
• Excellent customer service and communication skills.
• Ability to resolve issues collaboratively.
• Proficient in computer and 10-key skills.
• Ability to multi task efficiently.
• Ability to confidently present product information and demonstrations.

Responsibilities

• Lead continuous improvement initiatives by reviewing and developing procedures to optimize customer experience.
• Develop onboarding schedules for new customer service representatives.
• Update training materials and monitor their effectiveness.
• Lead training for all new customer service representatives.
• Lead the development of customer service representatives for continuous improvement.
• Host quarterly Customer Service department meetings and continuous learning via Microsoft Teams.
• Schedule staff to ensure continuity of service during unplanned absences.
• Provide feedback to the Director of Sales on performance and productivity.

Skills

Team leadership

Customer service

Issue resolution

10-key skills

Multitasking

Product demonstrations

Education

High school diploma

Post-secondary education preferred

Tools

Microsoft Teams

CRM systems

Job description

Sysco is seeking a Customer Experience Lead in Florida to enhance customer satisfaction by understanding needs and coordinating with marketing and internal teams. The role includes aligning customer experience with brand initiatives and training the Customer Service and Sales teams for continuous improvement.

The position emphasizes independent judgment, collaboration across departments, and ongoing process optimization to deliver outstanding service and a superior customer experience.