Customer Experience Lead & Team Coach

Meijer Inc.; Munroe Falls (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is seeking a capable team lead to oversee daily operations in-store, guide associates, and ensure exceptional customer experiences at Meijer. You will mentor staff, manage schedules, and uphold safety and quality standards.

You’ll engage customers, coordinate tasks, and support department goals while embracing Meijer’s inclusive culture and continuous improvement. This role offers weekly pay and opportunities for advancement.

Qualifications

• Passion for customer service and engaging with customers and peers.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Creative thinking and problem-solving.
• Ability to influence others.
• Able to lift/carry and operate basic equipment.
• Commitment to inclusive team environment.

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

Skills

Customer service

Interpersonal skills

Communication

Leadership

Physical ability

Plan execution

Problem solving

Job description

Meijer Inc. is seeking a capable team lead to oversee daily operations in-store, guide associates, and ensure exceptional customer experiences at Meijer. You will mentor staff, manage schedules, and uphold safety and quality standards.

You’ll engage customers, coordinate tasks, and support department goals while embracing Meijer’s inclusive culture and continuous improvement. This role offers weekly pay and opportunities for advancement.