Customer Experience Lead — Store Operations

The Kroger Co.

Brownstown (IN)

On-site

USD 17,000 - 22,000

Full time

7 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

The Kroger Co. in Indiana is seeking a customer-focused team member to deliver outstanding service in a fast-paced store.

You will help shoppers, answer product questions, process transactions, uphold safety and cleanliness, and support store operations. This role emphasizes teamwork, communication, and adherence to company policies.

Posting covers varied shifts; must be able to stand for long periods and handle moderate lifting.

Qualifications

Cashier role requiring customer service experience.
Ability to handle stressful situations.
Standing or walking for long periods; lifting up to 40 pounds.

Responsibilities

Create an environment where customers feel welcome, important and appreciated by answering questions about products.
Gain knowledge of products and respond to questions with suggestions.
Report pricing and scanning discrepancies to the manager.
Process transactions quickly, accurately and efficiently.
Ensure returns and exchanges meet customer expectations and policies.
Communicate new programs and promotions to customers.
Follow policies for stamps, money orders, gift certificates, lottery and Western Union.
Handle funds, coupons and tenders per policy.
Stock and inventory department merchandise.
Monitor inventory and ordering system integrity.
Label and stock department merchandise.
Report ordering and shipping discrepancies to the department manager.
Display a positive attitude.
Stay current with ads and promotions.
Adhere to food safety regulations and safety guidelines.
Notify management of accidents or safety risks.
Report all safety risks or illegal activity.