Customer Experience Lead: Sales Coach & Brand Steward

Victoria’s Secret & Co.; El Cajon (CA); On-site; USD 26,863 - 33,751; Full time

Job summary

A leading fashion retailer in El Cajon, CA is seeking a Customer Experience Lead to drive sales and deliver exceptional service. This role involves coaching associates, maintaining visual standards, and supporting operational excellence. Ideal candidates will have strong merchandising skills, retail experience, and a flexible schedule. The role demands lifting, bending, and substantial time on feet. This position offers a competitive salary ranging from $19.50 to $24.50 per hour, commensurate with experience and qualifications.

Qualifications

• 1 year of retail experience preferred.
• Ability to stand for long periods and frequently bend, kneel, and lift.
• Ability to use technology (headsets, mobile devices, computers).

Responsibilities

• Drive and grow top-line sales through coaching and visual standards.
• Lead associates on the sales floor and manage operational excellence.
• Collaborate with Sales Leadership Teams for seamless execution.

Skills

Excellent merchandising skills

Ability to influence cross-functional partners

Flexible schedule

Self-awareness and feedback incorporation

Retail experience

Job description

A leading fashion retailer in El Cajon, CA is seeking a Customer Experience Lead to drive sales and deliver exceptional service. This role involves coaching associates, maintaining visual standards, and supporting operational excellence. Ideal candidates will have strong merchandising skills, retail experience, and a flexible schedule. The role demands lifting, bending, and substantial time on feet. This position offers a competitive salary ranging from $19.50 to $24.50 per hour, commensurate with experience and qualifications.