Customer Experience Lead & Outreach Coach

CB2; San Diego (CA); On-site; USD 25,347 - 31,684; Full time

Job summary

A modern home design retailer based in San Diego is seeking a Team Leader for Customer Experience & Outreach. The role involves leading a functional team, managing associate workloads, and ensuring exceptional customer service. Ideal candidates will have strong communication skills and at least 1 year of retail experience. The starting salary is $18.40 per hour, with potential for bonuses and additional compensation. Flexible availability, especially on weekends, is preferred.

Qualifications

• 1+ years customer service or retail experience.
• Open availability to work flexible hours.
• Availability to work two or more weekend days.

Responsibilities

• Lead designated functional team and manage associate workload.
• Coach associates on exceptional performance.
• Maintain a strong visible presence in the department.
• Promote and drive sales effectively.
• Ensure customers receive efficient service.

Skills

Strong communication skills

Interpersonal skills

Eye for design

Education

High school diploma/GED or equivalent

Job description

A modern home design retailer based in San Diego is seeking a Team Leader for Customer Experience & Outreach. The role involves leading a functional team, managing associate workloads, and ensuring exceptional customer service. Ideal candidates will have strong communication skills and at least 1 year of retail experience. The starting salary is $18.40 per hour, with potential for bonuses and additional compensation. Flexible availability, especially on weekends, is preferred.