Customer Experience Lead: Retail Leader & Coach

Victoria’s Secret & Co.; Boise (ID); On-site; USD 23,074 - 29,274; Full time

Job summary

A leading fashion retailer is seeking a Customer Experience Lead for its Boise location. This role involves delivering exceptional customer experiences, driving sales, and leading a team of associates on the sales floor. Responsibilities include coaching team members, maintaining visual standards, and managing labor hours. Ideal candidates will demonstrate merchandising skills and have retail experience. This full-time position offers a salary ranging from $16.75 to $21.25 per hour, depending on experience.

Qualifications

• 1 year of retail experience preferred.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to stand for long periods and frequently bend, kneel, and lift.

Responsibilities

• Drive and grow top-line sales by leading and coaching associates.
• Maintain visual merchandising standards and operational excellence.
• Manage labor hours within the store to optimize sales.

Skills

Excellent merchandising skills

Influencing cross-functional partners

Passion for Victoria’s Secret Brand

Ability to monitor and track progress

Retail experience

Tools

Technology (headsets, mobile devices, computers)

Job description

A leading fashion retailer is seeking a Customer Experience Lead for its Boise location. This role involves delivering exceptional customer experiences, driving sales, and leading a team of associates on the sales floor. Responsibilities include coaching team members, maintaining visual standards, and managing labor hours. Ideal candidates will demonstrate merchandising skills and have retail experience. This full-time position offers a salary ranging from $16.75 to $21.25 per hour, depending on experience.