Customer Experience Leader & Sales Coach

Victoria’s Secret & Co.; Annapolis (MD); On-site; USD 32,373 - 46,287; Full time

Job summary

A leading fashion retailer in Annapolis is seeking a Customer Experience Manager to enhance customer satisfaction and drive sales. This role involves coaching the sales team, managing visual merchandising standards, and collaborating across various teams. The ideal candidate has strong leadership skills with a passion for customer service, 3+ years of retail experience, and the ability to work flexible hours. This position offers a competitive salary and benefits in a supportive environment.

Qualifications

• 3+ years of retail leadership experience preferred.
• Ability to improve customer satisfaction and drive customer loyalty.
• Experience reviewing business reports and insights.

Responsibilities

• Drive and grow top-line sales by leading the sales floor.
• Coach and develop the team for performance management.
• Maintain visual merchandising standards and operational excellence.

Skills

Customer satisfaction improvement

Team leadership

Retail business acumen

Self-awareness for feedback

Influencing skills

Technology utilization

Job description

A leading fashion retailer in Annapolis is seeking a Customer Experience Manager to enhance customer satisfaction and drive sales. This role involves coaching the sales team, managing visual merchandising standards, and collaborating across various teams. The ideal candidate has strong leadership skills with a passion for customer service, 3+ years of retail experience, and the ability to work flexible hours. This position offers a competitive salary and benefits in a supportive environment.