Customer Experience Lead: Front‑Line Sales & Service Coach

Victoria’s Secret & Co.; Norman (OK); On-site; USD 21,352 - 26,863; Full time

Job summary

A leading fashion retailer in Norman, OK is seeking a Customer Experience Lead to drive sales and coach associates on the sales floor. The ideal candidate will demonstrate a passion for the brand, possess excellent merchandising skills, and have retail experience. Responsibilities include maintaining visual standards, managing labor, and ensuring exceptional customer experiences. This full-time role supports operational excellence with a salary range from $15.50 to $19.50 per hour.

Qualifications

• 1 year of retail experience preferred.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to use technology (headsets, mobile devices, computers).

Responsibilities

• Drive and grow top-line sales by selling and coaching associates.
• Maintain visual merchandising standards and manage labor hours.
• Own the overall appearance and presentation of the brand.

Skills

Passion for Victoria’s Secret Brand

Excellent merchandising skills

Ability to monitor/track progress

Experience with influencing cross-functional partners

Job description

A leading fashion retailer in Norman, OK is seeking a Customer Experience Lead to drive sales and coach associates on the sales floor. The ideal candidate will demonstrate a passion for the brand, possess excellent merchandising skills, and have retail experience. Responsibilities include maintaining visual standards, managing labor, and ensuring exceptional customer experiences. This full-time role supports operational excellence with a salary range from $15.50 to $19.50 per hour.