Customer Experience Supervisor

Kith Rodeo Drive; United States; On-site; USD 35,817 - 38,572; Full time

Job summary

Kith Rodeo Drive is seeking a Customer Experience Supervisor to lead the sales floor, coach the team, and uphold brand service standards at the Rodeo Drive location. You will drive customer engagement and support in-store events and activations to ensure a memorable experience.

The role focuses on delivering exceptional service, guiding daily team activities, and partnering with Store Management to reinforce the brand vision through leadership and teamwork.

Qualifications

• 2-3 years management experience in a retail customer-centric environment.
• 1 year+ experience with retail/apparel operations preferred.
• 1 year+ resolving customer service-related issues.

Responsibilities

• Lead and coach the sales team on the floor to ensure strong service and product knowledge.
• Champion customer experience by engaging customers and modeling brand standards.
• Support store operations, merchandising, and daily priorities to maintain a welcoming environment.

Skills

Retail management

Customer engagement

Coaching

Brand storytelling

POS systems

Inventory software

Tools

POS systems

Inventory software

Job description

ABOUT THE ROLE
Location: Rodeo Drive store
Status: Full Time
Compensation: $26.00-$28.00/hr

Position Summary: The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in-store experience while supporting the daily operations of the store. This role is responsible for guiding the sales team on the floor, ensuring consistent execution of brand service standards, and fostering meaningful customer engagement throughout the store. The Customer Experience Supervisor serves as a leadership presence on the sales floor, coaching team members in real time and helping drive a welcoming, service-driven store environment. This role also supports the execution of customer engagement initiatives, in-store events, and brand activations to ensure customers experience the brand in a memorable and authentic way. Working closely with Store Management, the Customer Experience Supervisor supports operational priorities, helps guide daily team activities, and reinforces the brand vision by consistently modeling strong leadership, service excellence, and teamwork.

Responsibilities

• Floor Leadership & Team Development: Provide leadership and guidance to the sales team while maintaining a strong presence on the sales floor. Act as a role model for service behaviors, product knowledge, and customer engagement. Provide real-time coaching and feedback to team members to strengthen selling behaviors and service standards. Help foster a positive, collaborative, and high-performing team environment. Guide work activities throughout the day and support team productivity when managers are not present.
• Customer Experience Champion: A welcoming and elevated in-store experience that reflects the brand’s service standards and culture. Lead by example on the sales floor by actively engaging customers and demonstrating best-in-class service behaviors. Coach team members in real time to strengthen selling behaviors, customer interactions, and product storytelling. Support the resolution of customer concerns to ensure positive and professional outcomes. Assist with the execution of customer engagement initiatives, in-store activations, and brand experiences to ensure they are delivered seamlessly and reflect brand standards. Help prepare the team and store environment for special initiatives or activations to ensure customers have a memorable experience. Support training and awareness around new customer engagement tools and initiatives that enhance the in-store experience.
• Operational Support: Support the management team in executing operational processes and store priorities. Ensure consistency in operational execution and adherence to standard operating procedures. Assist with visual merchandising initiatives, inventory activities, and general store operations. Maintain a clean, organized, and welcoming store environment. Stay informed on store communications, business metrics, and current initiatives.

Requirements

• Experience: 2-3 years management experience in retail customer‑centric environment. 1 year+ experience with retail/apparel operations, preferred but not required. 1 year+ resolving customer service‑related issues.
• Skills/Abilities: Ability to perform business math and accounting; comprehensive computer skills; ability to multitask and manage multiple projects at once; thorough communication and delegation of tasks; efficient time management skills; standing/walking for prolonged periods; lifting or moving up to 25 pounds; bending, twisting, and climbing ladders and other physical tasks related to standard retail operations.

Professional Characteristics

• Organized and detail oriented
• Effective communicator
• Calm composure in high‑pressure situations

Personal Characteristics

• Friendly and welcoming
• Adaptive and proactive

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.