Retail Sales Lead: Elevate Customer Experience

N23 Premium Brands Opco LLC; Norman (OK); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Discounts at sister brands

Job summary

LOFT is seeking a Sales Lead for Store 1894 in Norman, OK. You’ll support and model exceptional customer experiences, guiding associates and collaborating with the Store Manager to run store operations and be ready to step in as manager when needed.

Responsibilities include representing the brand, onboarding and developing a highly engaged team, maintaining visual standards, using technology to enable omnichannel shopping, and coaching teammates with in-the-moment feedback.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail experience

Management experience

POS system

Communication

Coaching

Tools

POS system

Job description

LOFT is seeking a Sales Lead for Store 1894 in Norman, OK. You’ll support and model exceptional customer experiences, guiding associates and collaborating with the Store Manager to run store operations and be ready to step in as manager when needed.

Responsibilities include representing the brand, onboarding and developing a highly engaged team, maintaining visual standards, using technology to enable omnichannel shopping, and coaching teammates with in-the-moment feedback.