Customer Experience Lead - Front-End & Training

Socket.dev; Sherman (TX); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care FSA

Scholarship program

Adoption assistance

Life insurance

Paid holidays/vacation/sick

Job summary

TJX Companies is seeking a retail leader to promote excellent customer service and manage front-end operations at TJ Maxx Sherman, TX. You will train Associates, coordinate POS coverage, and ensure adherence to store policies while supporting loyalty programs.

Ideal candidates have retail experience and leadership skills, with a focus on teamwork, communication, and operational excellence. Flexible schedule and weekend availability are required.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong communication and organizational skills.
• Ability to train others and work with teams.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership experience

Merchandising techniques

Communication skills

Organizational skills

Multi-tasking

Train others

Flexible schedule

Team player

Job description

TJX Companies is seeking a retail leader to promote excellent customer service and manage front-end operations at TJ Maxx Sherman, TX. You will train Associates, coordinate POS coverage, and ensure adherence to store policies while supporting loyalty programs.

Ideal candidates have retail experience and leadership skills, with a focus on teamwork, communication, and operational excellence. Flexible schedule and weekend availability are required.