Customer Experience Lead - Front End & Loyalty Programs

The TJX Companies, Inc.; Santa Clara (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Job summary

TJX Companies, Inc. in Santa Clara is seeking a front-end supervisor to promote an excellent customer experience, lead a team of associates, and maintain a clean, organized store.

You will train associates on front-end principles, support loyalty programs, manage registers and breaks, and partner with management to drive safety and performance. Qualifications include 1 year of retail and 6 months of leadership experience, with strong merchandising, communication, and teamwork skills.

Qualifications

• Strong understanding of merchandising techniques.
• Capable of multi-tasking across priorities.
• Strong communication and organizational skills with attention to detail.
• Able to train others and work with peers and supervisors.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Promote an excellent customer experience and lead front-of-store associates.
• Assign registers, coordinate breaks, and ensure POS coverage.
• Train and mentor associates on front-end principles and loyalty programs.
• Address customer concerns promptly and maintain store cleanliness.
• Ensure tasks align with store plan and communicate priorities to team.
• Support safety, compliance with labor laws, and shrink reduction goals.

Skills

Merchandising techniques

Multi-tasking

Communication

Organizational skills

Train others

Team player

Job description

TJX Companies, Inc. in Santa Clara is seeking a front-end supervisor to promote an excellent customer experience, lead a team of associates, and maintain a clean, organized store.

You will train associates on front-end principles, support loyalty programs, manage registers and breaks, and partner with management to drive safety and performance. Qualifications include 1 year of retail and 6 months of leadership experience, with strong merchandising, communication, and teamwork skills.