Customer Experience Lead - Front End & Loyalty

The TJX Companies, Inc.; Las Vegas (NV); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health insurance

Paid holidays/vacation/sick

Scholarship program

Job summary

TJ Maxx in Las Vegas is seeking a dedicated front-of-store supervisor to lead Associates, deliver a superior customer experience, and maintain a clean, organized store. You will train and coach Team Members, coordinate registers and POS coverage, and promote loyalty programs while upholding labor laws and company policies.

The role requires strong merchandising knowledge, excellent communication, and the ability to multi-task in a fast-paced retail environment, including nights and weekends.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• 1 year retail and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Creates a positive internal and external customer experience
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Promotes credit and loyalty programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned
• Coaches Associates on front end principles
• Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store
• Promotes a culture of honesty and integrity; maintains confidentiality
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Addresses and resolves issues promptly with management and Associates
• Promotes shrink reduction goals and programs
• Communicates accurately and effectively with management and Associates when setting priorities
• Promotes and participates in loyalty programs
• Supports and participates in store promotions and merchandise presentation
• Promotes customer service excellence and loyalty program enrollment

Skills

Customer service

Leadership

Merchandising

Multi-tasking

Communication

Job description

TJ Maxx in Las Vegas is seeking a dedicated front-of-store supervisor to lead Associates, deliver a superior customer experience, and maintain a clean, organized store. You will train and coach Team Members, coordinate registers and POS coverage, and promote loyalty programs while upholding labor laws and company policies.

The role requires strong merchandising knowledge, excellent communication, and the ability to multi-task in a fast-paced retail environment, including nights and weekends.