Customer Experience Lead – Front End & Loyalty

The TJX Companies, Inc.; American Fork (UT); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health benefits

Job summary

TJ Maxx at American Fork is part of The TJX Companies, Inc., a Fortune 100 off-price retailer. The role involves leading front-of-store teams, promoting a superior customer experience, and training Associates on loyalty programs. Flexible scheduling including nights and weekends is required.

The position emphasizes teamwork, merchandising know-how, and adherence to policies while delivering a positive store experience and supporting management in achieving goals.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Available to work flexible schedule, including nights and weekends.
• Capable of multi-tasking.
• Strong understanding of merchandising techniques.

Responsibilities

• Promote an excellent customer experience and lead by example with front-end principles.
• Oversee front-of-store Associates and ensure courteous service and loyalty promotions.
• Assign registers, coordinate breaks, and support POS coverage as needed.
• Address customer concerns promptly and maintain a clean, organized store.
• Train and mentor Associates on customer experience and loyalty programs.
• Ensure compliance with labor laws and store policies.
• Promote safety and shrink reduction programs.

Skills

Retail experience

Leadership experience

Merchandising techniques

Communication skills

Team player

Job description

TJ Maxx at American Fork is part of The TJX Companies, Inc., a Fortune 100 off-price retailer. The role involves leading front-of-store teams, promoting a superior customer experience, and training Associates on loyalty programs. Flexible scheduling including nights and weekends is required.

The position emphasizes teamwork, merchandising know-how, and adherence to policies while delivering a positive store experience and supporting management in achieving goals.