Customer Experience Lead - Front Desk & Growth Path

Scott Cameron State Farm Agency; Ocala (FL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Paid time off

Training & development

Job summary

Scott Cameron State Farm Agency in Ocala, FL is looking for a Receptionist - State Farm Agent Team Member to join full-time. You will be the first voice and face customers encounter, shaping trust and experience.

This role goes beyond a simple front desk function, influencing customer decisions and life-long relationships. You will manage calls, welcome guests, coordinate hospitality, and support the team with administrative tasks while ensuring the office reflects our brand and standards.

Qualifications

• Front desk experience or receptionist duties preferred.
• Strong verbal and written communication.
• Ability to stay organized and manage multiple tasks.

Responsibilities

• Greet customers warmly and professionally.
• Answer inbound calls and route to the appropriate team member.
• Maintain a clean, welcoming office and lobby.
• Support daily team meetings and administrative flow.

Skills

Customer service

Communication

Organization

Positive attitude

Job description

Scott Cameron State Farm Agency in Ocala, FL is looking for a Receptionist - State Farm Agent Team Member to join full-time. You will be the first voice and face customers encounter, shaping trust and experience.

This role goes beyond a simple front desk function, influencing customer decisions and life-long relationships. You will manage calls, welcome guests, coordinate hospitality, and support the team with administrative tasks while ensuring the office reflects our brand and standards.