RECEPTIONIST - STATE FARM AGENT TEAM MEMBER

Scott Cameron State Farm Agency; Ocala (FL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Paid time off

Training & development

Job summary

Scott Cameron State Farm Agency in Ocala, FL is looking for a Receptionist - State Farm Agent Team Member to join full-time. You will be the first voice and face customers encounter, shaping trust and experience.

This role goes beyond a simple front desk function, influencing customer decisions and life-long relationships. You will manage calls, welcome guests, coordinate hospitality, and support the team with administrative tasks while ensuring the office reflects our brand and standards.

Qualifications

• Front desk experience or receptionist duties preferred.
• Strong verbal and written communication.
• Ability to stay organized and manage multiple tasks.

Responsibilities

• Greet customers warmly and professionally.
• Answer inbound calls and route to the appropriate team member.
• Maintain a clean, welcoming office and lobby.
• Support daily team meetings and administrative flow.

Skills

Customer service

Communication

Organization

Positive attitude

Job description

Receptionist - State Farm Agent Team Member

Full Time in Ocala - FL

Responsive recruiter

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

This is NOT just a “front desk” job. This is the front line of our mission - the person who determines whether a customer trusts us, stays with us, and ultimately allows us to change their life.

Who We Are

We are a high-performing State Farm agency focused on changing lives through our sales process, developing people through mentorship, and serving our community with excellence. We don’t just sell insurance - we help people understand risk and make better decisions for their future.

The Role

As our Director of First Impressions, you are the first voice people hear, the first face people see, the tone setter for the entire customer experience. You are responsible for turning every interaction into Trust, Confidence, and Opportunity.

Core Responsibilities

• Customer Experience Excellence
• Greet every customer with energy, professionalism, and warmth
• Create a “wow” first impression in person and on the phone
• Ensure every customer feels known, valued, and cared for
• Call Management & Opportunity Creation
• Answer inbound calls with confidence and control
• Route calls effectively to the right team member
• Identify opportunities for
• Reviews
• Appointments
• Coverage conversations
• Office Environment Leadership
• Maintain a clean, professional, welcoming office
• Ensure lobby reflects our brand and standards
• Coordinate hospitality (coffee, water, materials, etc.)
• Team Support & Culture Contribution
• Assist team with administrative flow
• Support daily team meeting readiness

What Success Looks Like

This is not vague. You will be measured.

• Call answer rate & quality
• Customer satisfaction feedback
• Office readiness / professionalism
• Contribution to team culture

Core Values

We are looking for someone who possesses these qualities

• Stewardship – You take ownership
• Integrity – You do what’s right, always
• Achievement – You want to win
• Constant Growth – You get better every day

What We’re Looking For

• High energy and positive attitude
• Strong communication skills
• Ability to stay organized under pressure
• Coachable mindset

Why This Role Matters

You are the first domino.

If you win

• Customers stay
• Referrals increase
• Sales improve
• The team wins

Growth Path

This role is a launchpad.

High performers can grow into a fully licensed team member which includes Customer Care Representatives, Sales Representatives, Leadership track.

Compensation $40,000.00 - $50,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.