Client Experience Director

Tyler Technologies; Idalou (TX); On-site; USD 66,585 - 87,612; Full time

Benefits offered by this job

Competitive benefits

Career growth opportunities

Job summary

A technology solutions provider is looking for a Client Experience Manager to enhance client success and manage a regional team. Responsibilities include tracking NPS, improving client engagement, and overseeing operational performance. The ideal candidate should have excellent communication and problem-solving skills, along with an understanding of support operations. This role offers competitive benefits and a salary range of $66,585 - $87,612, encouraging applicants to apply and be part of a recognized great workplace.

Qualifications

• Strong understanding of client lifecycle and feedback systems like NPS and eSAT.
• Ability to coach team members in communication and service recovery.
• Excellent prioritization and problem-solving skills.

Responsibilities

• Own the client experience with NPS as the primary success metric.
• Manage a team focused on client outcomes and employee engagement.
• Track and report team and regional performance metrics.

Skills

Client communication

Troubleshooting

Problem-solving

Prioritization

Job description

A technology solutions provider is looking for a Client Experience Manager to enhance client success and manage a regional team. Responsibilities include tracking NPS, improving client engagement, and overseeing operational performance. The ideal candidate should have excellent communication and problem-solving skills, along with an understanding of support operations. This role offers competitive benefits and a salary range of $66,585 - $87,612, encouraging applicants to apply and be part of a recognized great workplace.