Customer Service Team Lead: Guide a High-Impact CX Team

ESRI; Redlands (CA); On-site; USD 69,680 - 84,760; Full time

Benefits offered by this job

401(k) and profit-sharing programs

Minimum accrual of 80 hours of vacation leave

Twelve paid holidays annually

Job summary

A leading GIS technology company in California is seeking a Customer Service Team Lead to guide a high-performing team of Customer Service Representatives. This role involves leadership, operational oversight, and collaboration across departments to enhance customer experience. The ideal candidate has over 5 years of relevant experience and a strong focus on customer satisfaction, ensuring each interaction reflects the company's commitment to exceptional service.

Qualifications

• 5+ years of professional experience in customer service leadership.
• Demonstrated leadership capabilities with effective decision-making skills.
• Strong focus on customer satisfaction with a customer-centric approach.

Responsibilities

• Lead, mentor, and coach Customer Service Representatives.
• Manage daily workflows and monitor team metrics.
• Handle escalated customer issues professionally and efficiently.

Skills

Leadership

Customer service expertise

Decision-making

Team-oriented

Adaptability

Customer-centric culture

Education

Bachelor's degree in business or related field

Job description

A leading GIS technology company in California is seeking a Customer Service Team Lead to guide a high-performing team of Customer Service Representatives. This role involves leadership, operational oversight, and collaboration across departments to enhance customer experience. The ideal candidate has over 5 years of relevant experience and a strong focus on customer satisfaction, ensuring each interaction reflects the company's commitment to exceptional service.