Customer Experience Lead — Flexible Schedule & Growth

The TJX Companies, Inc.; Buckeye (AZ); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health/Dental/Vision

Paid holidays/vacation

Scholarship program

Adoption assistance

Job summary

Marshalls, part of The TJX Companies, invites you to join a vibrant team focused on exceptional customer service and growth opportunities. Assists Associates, trains front-end staff, and promotes loyalty programs while maintaining store standards and compliance.

We offer a competitive salary plus benefits, with positions requiring flexible hours including nights and weekends. TJX is a Fortune 100 company and the world’s leading off-price retailer.

Qualifications

• Flexible schedule, including nights and weekends.
• Strong merchandising techniques.
• Capable of multi-tasking.
• Excellent communication and organization.
• 1 year retail and 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.

Skills

Merchandising

Multi-tasking

Communication

Team player

Train others

Job description

Marshalls, part of The TJX Companies, invites you to join a vibrant team focused on exceptional customer service and growth opportunities. Assists Associates, trains front-end staff, and promotes loyalty programs while maintaining store standards and compliance.

We offer a competitive salary plus benefits, with positions requiring flexible hours including nights and weekends. TJX is a Fortune 100 company and the world’s leading off-price retailer.