Customer Experience Lead - Flexible Hours & Perks

Burlington Stores, Inc.; Pottstown (Montgomery County); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Competitive wage

Flexible hours

Associate discount

Medical coverage

401(k) plan

Paid time off annually after one year

Up to 8 paid holidays

Paid sick time

Training and development opportunities

Job summary

Burlington Stores, Inc. is seeking a Customer Experience Lead to guide front-end operations and coach team members in a fast-paced retail environment. You will help ensure smooth checkout processes, resolve customer concerns, and uphold store standards during shifts.

The role requires strong communication, problem-solving, and organizational skills, with availability for nights, weekends, and holidays. This is a part-time, regular position at our Pottstown store, offering competitive wages and

Qualifications

• 1+ years of retail experience preferred.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work nights, weekends and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem-solving

Organization

Teamwork

Attention to detail

Flexibility

Job description

Burlington Stores, Inc. is seeking a Customer Experience Lead to guide front-end operations and coach team members in a fast-paced retail environment. You will help ensure smooth checkout processes, resolve customer concerns, and uphold store standards during shifts.

The role requires strong communication, problem-solving, and organizational skills, with availability for nights, weekends, and holidays. This is a part-time, regular position at our Pottstown store, offering competitive wages and