Customer Experience Lead — Flexible Hours

Burlington Stores; Warrington Township (Bucks County); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Medical benefits

401(k) plan

Job summary

Burlington Stores is seeking a hands-on Customer Experience Lead to enhance the shopping experience. You’ll support front-end operations, coach associates, and collaborate with store leadership to keep the sales floor organized and ready for customers.

The role emphasizes customer-first service, teamwork, and operational accuracy, with a schedule that includes nights, weekends, and holidays. Base pay is listed for part-time/regular coverage.

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus).

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escalate issues when needed.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Teamwork

Time management

Job description

Burlington Stores is seeking a hands-on Customer Experience Lead to enhance the shopping experience. You’ll support front-end operations, coach associates, and collaborate with store leadership to keep the sales floor organized and ready for customers.

The role emphasizes customer-first service, teamwork, and operational accuracy, with a schedule that includes nights, weekends, and holidays. Base pay is listed for part-time/regular coverage.