Customer Experience Lead — Fashion Retail

N23 Premium Brands Opco LLC; Indianapolis (IN); On-site; USD 32,000 - 52,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

LOFT in Indianapolis, IN is seeking a Sales Lead to deliver personalized customer experiences and coach associates. You will collaborate with the Store Manager to run store functions and step in as manager when needed.

The role emphasizes representing the LOFT brand, onboarding and developing a highly engaged team, upholding visual and operational standards, and driving a customer-focused omnichannel experience.

Qualifications

• 6 months retail sales experience preferred.
• Management experience preferred.
• Tech proficient and able to operate a point-of-sale system.

Responsibilities

• Deliver personalized customer experiences and guide associates.
• Assist Store Manager with onboarding and developing a high‑engagement team.
• Uphold visual and operational standards and focus on the customer.

Skills

Retail sales experience

Management experience

POS system

Communication

Coaching

Flexible availability

Tools

POS system

Job description

LOFT in Indianapolis, IN is seeking a Sales Lead to deliver personalized customer experiences and coach associates. You will collaborate with the Store Manager to run store functions and step in as manager when needed.

The role emphasizes representing the LOFT brand, onboarding and developing a highly engaged team, upholding visual and operational standards, and driving a customer-focused omnichannel experience.