Customer Experience Lead - Cashier & Service Ops

Nebraska Furniture Mart Inc.; Cedar Park (TX); On-site; USD 60,000 - 74,000; Full time

Benefits offered by this job

Same day pay

Competitive pay raises

Inclusive culture

Health and life insurance

Paid time off

Staff discount

Career development

401(k) with company match

Volunteer opportunities

Tuition reimbursement

Job summary

Nebraska Furniture Mart in Cedar Park, TX is seeking a Cashier/Customer Service Manager to oversee cashiering and customer service staff. You will recruit, coach, train, and schedule the team, ensuring accurate timekeeping and compliance with policies.

Duties include responding to customer inquiries, resolving escalations, managing staff performance, and supporting special events and promotional programs. This role requires leadership, a service mindset, and flexibility for various shifts.

Qualifications

• Bachelor's degree in Business or related field preferred.
• 3-5 years of customer service experience.
• 2 years of supervisory or management experience.
• 1 year of retail experience.
• English/Spanish bilingual speakers preferred.
• Ability to work night, weekend and/or early morning hours based on business needs.
• Knowledge of Microsoft Office Software applications.
• Pre-employment screening includes, but isn't limited to, criminal background check.

Responsibilities

• Recruit, hire, coach, train, schedule, set goals and provide feedback.
• Govern: Complete timekeeper functions, administer benefit pay accurately and track staff paperwork in regards to job orders, class changes and terminations.
• Collaborate: Respond to all communications daily and attend schedule training events.
• Resolve: Receive and follow-up with appropriate manager for all escalated customer situations.
• Lead: Follow policies, discipline staff as needed, control expenses and turnover.
• Support: Special events staffing and set up, finance and leasing programs and Berkshire Hathaway Shareholder on-site events.

Skills

Customer service

Team supervision

Retail experience

Bilingual English/Spanish

Night/weekend shifts

Education

Bachelor's Degree in Business or related field

Tools

Microsoft Office

Job description

Nebraska Furniture Mart in Cedar Park, TX is seeking a Cashier/Customer Service Manager to oversee cashiering and customer service staff. You will recruit, coach, train, and schedule the team, ensuring accurate timekeeping and compliance with policies.

Duties include responding to customer inquiries, resolving escalations, managing staff performance, and supporting special events and promotional programs. This role requires leadership, a service mindset, and flexibility for various shifts.