Cashier/Customer Service Manager

Nebraska Furniture Mart Inc.; Cedar Park (TX); On-site; USD 60,000 - 74,000; Full time

Benefits offered by this job

Same day pay

Competitive pay raises

Inclusive culture

Health and life insurance

Paid time off

Staff discount

Career development

401(k) with company match

Volunteer opportunities

Tuition reimbursement

Job summary

Nebraska Furniture Mart in Cedar Park, TX is seeking a Cashier/Customer Service Manager to oversee cashiering and customer service staff. You will recruit, coach, train, and schedule the team, ensuring accurate timekeeping and compliance with policies.

Duties include responding to customer inquiries, resolving escalations, managing staff performance, and supporting special events and promotional programs. This role requires leadership, a service mindset, and flexibility for various shifts.

Qualifications

• Bachelor's degree in Business or related field preferred.
• 3-5 years of customer service experience.
• 2 years of supervisory or management experience.
• 1 year of retail experience.
• English/Spanish bilingual speakers preferred.
• Ability to work night, weekend and/or early morning hours based on business needs.
• Knowledge of Microsoft Office Software applications.
• Pre-employment screening includes, but isn't limited to, criminal background check.

Responsibilities

• Recruit, hire, coach, train, schedule, set goals and provide feedback.
• Govern: Complete timekeeper functions, administer benefit pay accurately and track staff paperwork in regards to job orders, class changes and terminations.
• Collaborate: Respond to all communications daily and attend schedule training events.
• Resolve: Receive and follow-up with appropriate manager for all escalated customer situations.
• Lead: Follow policies, discipline staff as needed, control expenses and turnover.
• Support: Special events staffing and set up, finance and leasing programs and Berkshire Hathaway Shareholder on-site events.

Skills

Customer service

Team supervision

Retail experience

Bilingual English/Spanish

Night/weekend shifts

Education

Bachelor's Degree in Business or related field

Tools

Microsoft Office

Job description

Cedar Park, 2100 NFM Drive, Cedar Park, Texas, United States of America

Job Description

Posted Friday, August 28, 2026 at 6:00 AM

At Nebraska Furniture Mart (NFM), we've been hiring friends since 1937 - people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today's Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreamsand a culture that encourages volunteering and serving our communities.

Pay Range: $59,916 - 74,295 annually

Job Description: Your Piece of the Puzzle

As NFM's Cashier/Customer Service Manager you will be responsible for managing all activities surrounding the cashiering and customer service staff.

Job Duties: A Day in the Life

• Manage: Recruit, hire, coach, train, schedule, set goals and provide feedback
• Govern: Complete timekeeper functions, administer benefit pay accurately and track staff paperwork in regards to job orders, class changes and terminations
• Collaborate: Respond to all communications daily and attend schedule training events
• Resolve: Receive and follow-up with appropriate manager for all escalated customer situations
• Lead: Follow policies, discipline staff as needed, control expenses and turnover
• Support: Special events staffing and set up, finance and leasing programs and Berkshire Hathaway Shareholder on-site events

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love - because that's what we love.

Qualifications: Can You Check These Boxes?

• Bachelor's Degree in Business or related field preferred
• 3-5 years of customer service experience that has included answering customer questions and concerns on a regular basis
• 2 years of supervisory or management experience
• 1 year of retail experience
• English/Spanish bilingual speakers preferred
• Ability to work night, weekend and/or early morning hours based on business needs
• Knowledge of Microsoft Office Software applications
• Pre-employment screening includes, but isn't limited to, criminal background check

Benefits: What's in It for You?

As a full-time member of our NFM Family, you will enjoy:

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture - Because everyone who works or shops at NFM should feel right at home
• Health,dental, vision, life Insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)
• Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunitiesTuition Reimbursement
• You'll start saving for your retirement immediately in NFM's 401(k) and you're eligible for company match after one year. NFM's 401(k) also offers Berkshire Stock as an investment option

Nebraska Furniture Mart is an Equal Opportunity Employer

Cedar Park, 2100 NFM Drive, Cedar Park, Texas, United States of America