Customer Experience Lead - Car Wash Team Builder

Feel Great Car Wash; Carrollton (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Membership Commissions

Insurance Options

Paid Time Off

Discounted Car Washes

Paid Training

Free Snacks and Drinks

Regular Performance Reviews

Regular Team Building Events

Free Uniforms

Job summary

Feel Great Express Car Wash is hiring a Customer Service Lead to welcome customers, guide them through wash options, and support the team across shifts. The role emphasizes friendly, proactive service and operational help to keep the site running smoothly.

You will engage guests, answer questions, and help with membership issues while promoting our benefits. We offer a generous benefits package and a growth-focused culture.

Qualifications

• Reliable transportation.
• Flexibility to work various shifts, including weekends.
• Positive attitude and genuine desire to make customers feel welcome.
• Strong communication skills, you’re comfortable talking with customers and teammates.
• Willingness to learn! We’ll teach you everything you need to know!

Responsibilities

• Show up ready to shine — arrive on time and prepared to deliver an awesome experience every shift.
• Welcome every guest — greet customers with positivity and walk them through our wash options with confidence and care.
• Keep things moving — process vehicles quickly, safely, and smoothly through the wash tunnel.
• Support our Unlimited Wash Club — help customers manage memberships, troubleshoot issues, and promote the benefits.
• Ensure safety first — load vehicles properly and double-check that each one is ready for the wash to prevent damage.
• Maintain a spotless environment — keep the site clean, organized, and inviting for both guests and teammates.
• Tackle tasks with pride — complete general cleaning and maintenance duties throughout your shift both opening and closing of the store.
• Be the go to expert — answer questions clearly, quickly, and always with a friendly attitude.

Skills

Customer service

Communication

Positive attitude

Flexibility

Teamwork

Problem solving

Job description

Feel Great Express Car Wash is hiring a Customer Service Lead to welcome customers, guide them through wash options, and support the team across shifts. The role emphasizes friendly, proactive service and operational help to keep the site running smoothly.

You will engage guests, answer questions, and help with membership issues while promoting our benefits. We offer a generous benefits package and a growth-focused culture.