Customer Experience Lead — Cannabis Retail & Ops

Holistic Industries; Cranberry Township (Butler County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base pay

Monthly bonus program

Medical, dental, and vision coverage

Team member discount in stores

401(K) with company match

Short/long term disability

Life and AD&D insurance

Mental health services

Urgent care services

Paid time off (PTO)

Job summary

Holistic Industries is seeking a Store Leader in Cranberry Township, PA to foster a welcoming, knowledgeable environment and drive repeat visits. You will mentor the team, manage inventory, and ensure compliance with SOPs and regulations while delivering an exceptional Liberty experience.

You will share market insights, train staff on cannabis topics, and help implement operational improvements to boost performance and customer satisfaction.

Qualifications

• Experience delivering exceptional customer service and creating a welcoming environment.
• Proficient with POS systems and cash handling.
• Strong ethical judgment and decision-making in retail operations.

Responsibilities

• Lead inventory management and oversee opening/closing procedures to ensure compliance.
• Coach and mentor team to deliver a memorable customer experience.
• Share product knowledge and feedback to improve store operations and customer satisfaction.

Skills

Welcoming attitude

POS experience

Attention to detail

Adaptable & multitask

Team leadership

Ethical judgment

Tools

POS system

Job description

Holistic Industries is seeking a Store Leader in Cranberry Township, PA to foster a welcoming, knowledgeable environment and drive repeat visits. You will mentor the team, manage inventory, and ensure compliance with SOPs and regulations while delivering an exceptional Liberty experience.

You will share market insights, train staff on cannabis topics, and help implement operational improvements to boost performance and customer satisfaction.