ServiceNow Platform Fellow Internship – Spring

The Metropolitan Transportation Authority (MTA); New York (NY); On-site; USD 29,000 - 32,000; Part time

Job summary

Metropolitan Transportation Authority (MTA) invites applications for the ServiceNow Platform Technology, Tech & Engineering Fellow internship. This onsite role begins in Spring 2027 at 333 West 34th Street, New York, NY, requiring a minimum 12-month commitment and in-person attendance.

The intern will learn ServiceNow concepts, assist with catalog items, forms, simple workflows, and document platform processes while shadowing the team to gain hands-on experience.

Qualifications

• Proficiency in Microsoft Office Suite.
• Organizational, analytical and communication skills.
• Ability to work under pressure and prioritize tasks.
• Detail-oriented, independent yet a team player.
• Comfortable with JavaScript basics and reading small code.

Responsibilities

• Support basic ServiceNow platform configuration and documentation.
• Assist with building or updating catalog items, forms and simple workflows.
• Help test changes in development environment and document results.
• Shadow platform manager on projects and contribute to tasks.
• Contribute to knowledge base and internal documentation.

Skills

MS Office

Organizational skills

Analytical skills

Communication

Prioritization

Attention to detail

Independence & teamwork

JavaScript basics

Read code snippets

Data structures basics

Web development coursework

Low-code platforms

Business process design

Education

Undergraduate program (2.5 GPA)

Graduate program (2.8 GPA)

Majors: Computer Science / Information Systems / Software Engineering

Tools

ServiceNow

Job description

Metropolitan Transportation Authority (MTA) invites applications for the ServiceNow Platform Technology, Tech & Engineering Fellow internship. This onsite role begins in Spring 2027 at 333 West 34th Street, New York, NY, requiring a minimum 12-month commitment and in-person attendance.

The intern will learn ServiceNow concepts, assist with catalog items, forms, simple workflows, and document platform processes while shadowing the team to gain hands-on experience.