IT Operations Intern — ServiceNow & Asset Management

Franklin Electric Co.; Fort Wayne (IN); On-site; USD 25,000 - 30,000; Full time

Job summary

Franklin Electric invites you to join as an IT Operations Intern for Summer 2027 in Fort Wayne, IN. You will work with the IT Operations team on Service Desk operations, ServiceNow workflow development, and data cleanup, gaining hands-on experience on a real corporate platform.

This internship provides exposure to global processes and collaboration across the organization. Enrolled IT students with strong communication and problem-solving skills are encouraged to apply.

Qualifications

• Clear, accurate communication.
• Logical problem solving and root-cause analysis.
• Timely decision making.
• Understanding of business processes used by internal customers.

Responsibilities

• Service Operation: Responds to internal customers to resolve technology problems.
• Service Operation: Enters and manages Incident and Service Request tickets in ServiceNow (IT Service Management Application).
• Asset Management: Uses ServiceNow to maintain and track IT assets and inventories.
• Performs other related duties as required or assigned.

Skills

Communication

Problem Solving

Decision Making

Business Process Knowledge

Education

Enrolled in College

Pursuing an IT-related degree

Junior/Senior standing

Tools

Microsoft Operating Systems

Microsoft Office

Job description

Franklin Electric invites you to join as an IT Operations Intern for Summer 2027 in Fort Wayne, IN. You will work with the IT Operations team on Service Desk operations, ServiceNow workflow development, and data cleanup, gaining hands-on experience on a real corporate platform.

This internship provides exposure to global processes and collaboration across the organization. Enrolled IT students with strong communication and problem-solving skills are encouraged to apply.