Customer Experience Intern

SPX Technologies, Inc.; Brentwood (MO); Hybrid; USD 21,000 - 34,000; Full time

Job summary

SPX Technologies, Inc. seeks a Customer Experience Specialist Intern to support the Customer Service team in enhancing processes and customer experience.

You will gain practical experience analyzing feedback, creating reports in Excel, and collaborating across departments to drive improvements. The ideal candidate is pursuing or recently completed a degree in project management, process improvement, or business administration, with strong Excel skills and an interest in Power BI.

Qualifications

• Pursuing or recently completed degree in relevant fields.
• Proficient in Microsoft Excel; Power BI preferred.
• Strong analytical skills; ability to present findings clearly.

Responsibilities

• Analyze customer data to identify trends and insights.
• Create reports in Excel; Power BI experience is a plus.
• Shadow Customer Service Managers and participate in cross-department meetings.
• Develop clear, professional messaging for customer communications.
• Assist in evaluating processes across plants to identify efficiency improvements.
• Collaborate with team members to implement innovative solutions.

Skills

Analytical skills

Collaboration in hybrid environment

Teams video capability

Education

Project Management or related degree

Process Improvement

Hospitality or Business Administration

Tools

Microsoft Excel

Power BI

Tableau

Microsoft Teams

Job description

Building People that Build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

How You Will Make An Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. The Customer Experience Specialist Intern will support the Customer Service department in enhancing customer experience processes. This internship offers a hands-on learning opportunity for students or recent graduates interested in project management, process improvement, and customer experience strategy. You will gain practical experience analyzing customer feedback, identifying improvement opportunities, and collaborating across departments to drive results.

What You Can Expect In This Role (Job Responsibilities)

• Analyze Customer Data:
• Evaluate customer feedback and metrics to identify trends, patterns, and actionable insights.
• Assist in creating reports using raw data in Excel; knowledge of Power BI is a plus.
• Shadowing and Collaboration:
• Shadow Customer Service Managers during meetings and customer interactions to understand customer experience processes.
• Participate in cross-departmental meetings to learn about collaboration's role in improving customer satisfaction.
• Communication Development:
• Develop and refine verbal and written communication skills for effective interaction with customers and stakeholders.
• Learn best practices for crafting clear, concise, and professional messaging for customer communication.
• Process Improvement:
• Assist in evaluating processes across plants to identify opportunities for efficiency and improvement.
• Collaborate with team members to develop and implement innovative solutions.

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

Required Experience

• Currently pursuing or recently completed a degree in Project Management, Process Improvement, Hospitality, Business Development, Corporate Communications, or Business Administration.
• Proficient in Microsoft Excel; experience with Power BI is preferred but not required.
• Strong analytical skills with the ability to build reports and present findings clearly and effectively.
• Access to Microsoft Teams with video capabilities.
• Willing to travel up to 10% to observe plant processes and gather insights.

Preferred Knowledge, Skills, And Abilities

• Interest in commercial strategy, product management, or market analysis.
• Familiarity with data visualization tools (e.g., Power BI, Tableau).
• Demonstrated ability to work collaboratively in a hybrid environment.

Education & Certifications

• Currently pursuing or recently completed a degree in Project Management, Process Improvement, Hospitality, Business Development, Corporate Communications, or Business Administration.

Travel & Working Environment

• Remote or Hybrid opportunity with occasional travel
• A professional, dynamic, and supportive virtual environment fostering growth and development.

How We Live Our Culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.