Customer Experience & Inside Sales Specialist

Sierra Forest Products; New York (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

Sierra Forest Products is seeking a Customer Experience Representative in Albany, NY. You will support sales, drive customer satisfaction, and grow an account base without frequent field visits.

You will become a product knowledge ambassador, process orders, resolve issues, collaborate with logistics and purchasing, and provide sales support to the outside team while building vendor relationships.

Qualifications

• Experience in sales and/or the building products industry.
• Strong customer service orientation and communication skills.
• Ability to build and maintain customer relationships.

Responsibilities

• Deliver exceptional and quality customer service to existing customers and clients.
• Handle inbound sales inquiries and customer inquiries.
• Process and enter sales orders.
• Resolve order-related issues (delays, credits, and returns).
• Collaborate with cross function teams (logistics, warehouse, and purchasing to ensure overall operational success).
• Actively sell and grow an existing account base.
• Become a brand ambassador with a comprehensive knowledge of our products and specifications.
• Provide overall sales support to the outside sales team.
• Build and maintain relationships with vendors, suppliers, and other stakeholders to ensure seamless coordination and collaboration in support of fleet operations.
• Continuous Improvement: Identify opportunities for process improvements and implement initiatives to enhance the overall effectiveness and efficiency of fleet operations.

Skills

Sales experience

Customer service oriented

Relationship building

Problem solving

Team player

Job description

Sierra Forest Products is seeking a Customer Experience Representative in Albany, NY. You will support sales, drive customer satisfaction, and grow an account base without frequent field visits.

You will become a product knowledge ambassador, process orders, resolve issues, collaborate with logistics and purchasing, and provide sales support to the outside team while building vendor relationships.