Customer Experience & Inside Sales Specialist

Sierra Forest Products Inc.; City of Albany (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

Sierra Forest Products Inc. is seeking a Customer Experience Representative in Albany, NY to support sales and elevate customer satisfaction. You will become knowledgeable about our product range and act as a brand ambassador while growing your existing account base.

In this role you will handle inbound inquiries, process orders, and collaborate with logistics and purchasing to ensure smooth operations. A proactive, customer-focused mindset is essential to success.

Qualifications

• Proven sales experience in building products or related industry.
• Strong customer service and relationship-building skills.
• Ability to work in a fast-paced, team-driven environment.

Responsibilities

• Deliver exceptional customer service to existing customers and clients.
• Handle inbound sales inquiries and customer inquiries.
• Process and enter sales orders.
• Resolve order-related issues (delays, credits, and returns).
• Collaborate with logistics, warehouse, and purchasing to ensure operational success.
• Actively sell and grow an existing account base.
• Build and maintain relationships with vendors, suppliers, and other stakeholders.

Skills

Customer service

Sales experience

Relationship building

Team player

Problem solving

Job description

Sierra Forest Products Inc. is seeking a Customer Experience Representative in Albany, NY to support sales and elevate customer satisfaction. You will become knowledgeable about our product range and act as a brand ambassador while growing your existing account base.

In this role you will handle inbound inquiries, process orders, and collaborate with logistics and purchasing to ensure smooth operations. A proactive, customer-focused mindset is essential to success.