Inside Sales Support: Growth, Training & Benefits

Spi Ind; Redding (CA); Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

Excellent low-cost health benefits

Retirement plan with employer-paid con

Paid vacation and 10 holidays

Job summary

Sierra Pacific Industries, a fourth-generation family-owned lumber and millwork producer based in Northern California, seeks an Inside Sales Support to support the Windows division. In this on-site role in Medford, Wisconsin, you will collaborate with the customer service manager and sales team to ensure excellent service, handle orders and inquiries, and communicate across internal departments.

Prior customer service experience is preferred.

Qualifications

• 6 months’ prior customer service experience preferred.
• Knowledge of window products, window quoting systems, and AS400 is a plus.
• Excellent verbal and written communication skills with emphasis on professionalism.
• Proficient in Microsoft Outlook, Word, and Excel.
• High regard for accuracy.
• Dependable, self-motivated, and organized.

Responsibilities

• Work with customer service manager and leaders to ensure proper customer service is being delivered
• Communicate and coordinate with internal departments
• Partner with the sales team to meet and exceed customer’s service expectations
• Provide feedback to the company regarding service failures or customer concerns
• Assist customers with questions and concerns while providing accurate answers and responses
• Inform potential/existing customers about products and services
• Handle returns or complaints while recording details of inquiries, comments or complaints
• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Process customer orders, changes, and returns according to established department policies and procedures
• Provide pricing and delivery information

Skills

Customer Service

Communication

Microsoft Office

Tools

AS400

Job description

Sierra Pacific Industries, a fourth-generation family-owned lumber and millwork producer based in Northern California, seeks an Inside Sales Support to support the Windows division. In this on-site role in Medford, Wisconsin, you will collaborate with the customer service manager and sales team to ensure excellent service, handle orders and inquiries, and communicate across internal departments.

Prior customer service experience is preferred.