Customer Experience & Account Growth Specialist

Sierra Forest Products; City of Albany (NY); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

People First Culture

Competitive Rewards

Growth & Innovation

Purpose-Driven Work

Job summary

Sierra Forest Products is seeking a Customer Experience Representative in Albany, NY. This full-time, onsite role focuses on supporting sales, delivering exceptional customer service, and expanding an account base without the need for frequent visits by a Sales Representative.

You will need experience in sales/building products, a passion for relationships, and the ability to thrive in a fast-paced, team-driven environment.

Qualifications

• Proven experience in sales and/or the building products industry.
• Passion for relationship building.
• Ability to work in a fast paced, team driven environment.
• Hard working and entrepreneurial.

Responsibilities

• Deliver exceptional and quality customer service to existing customers and clients.
• Handle inbound sales inquiries and customer inquiries.
• Process and enter sales orders.
• Resolve order-related issues (delays, credits, and returns).
• Collaborate with cross function teams (logistics, warehouse, and purchasing to ensure overall operational success).
• Actively sell and grow an existing account base
• Become a brand ambassador with a comprehensive knowledge of our products and specifications
• Provide overall sales support to the outside sales team
• Build and maintain relationships with vendors, suppliers, and other stakeholders to ensure seamless coordination and collaboration in support of fleet operations
• Continuous Improvement: Identify opportunities for process improvements and implement initiatives to enhance the overall effectiveness and efficiency of fleet operations

Skills

Sales experience

Relationship building

Team collaboration

Customer service

Job description

Sierra Forest Products is seeking a Customer Experience Representative in Albany, NY. This full-time, onsite role focuses on supporting sales, delivering exceptional customer service, and expanding an account base without the need for frequent visits by a Sales Representative.

You will need experience in sales/building products, a passion for relationships, and the ability to thrive in a fast-paced, team-driven environment.