Inside Sales Support: Growth & Customer Care

Spi Ind; Wisconsin; On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Retirement plan with company match

Paid vacation and holidays

Job summary

Sierra Pacific Industries is seeking an Inside Sales Support professional to join the Windows division in Medford, Wisconsin. You will collaborate with the customer service manager, coordinate with internal departments, and support the sales team to meet customer expectations.

The role emphasizes accurate information delivery, handling returns, and providing product knowledge and pricing details. Prior customer service and Office familiarity are valued as strengths.

Qualifications

• 6 months’ prior customer service experience preferred
• Knowledge of window products, window quoting systems, and AS400 is a plus
• Excellent verbal and written communication skills with emphasis on professionalism
• Proficient in Microsoft Outlook, Word, and Excel
• High regard for accuracy
• Dependable, self-motivated, and organized

Responsibilities

• Work with customer service manager and leaders to ensure proper customer service is being delivered
• Communicate and coordinate with internal departments
• Partner with the sales team to meet and exceed customer’s service expectations
• Provide feedback to the company regarding service failures or customer concerns
• Assist customers with questions and concerns while providing accurate answers and responses
• Inform potential/existing customers about products and services
• Handle returns or complaints while recording details of inquiries, comments or complaints
• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Process customer orders, changes, and returns according to established department policies and procedures
• Provide pricing and delivery information

Skills

Customer service

Communication

Attention to detail

Organized

MS Office

Tools

AS400

Job description

Sierra Pacific Industries is seeking an Inside Sales Support professional to join the Windows division in Medford, Wisconsin. You will collaborate with the customer service manager, coordinate with internal departments, and support the sales team to meet customer expectations.

The role emphasizes accurate information delivery, handling returns, and providing product knowledge and pricing details. Prior customer service and Office familiarity are valued as strengths.