Customer Experience & Inbound Support Specialist

KeySource; Cincinnati (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

KeySource, a Cincinnati-based pharmaceutical distributor with 30+ years of experience, is seeking a proactive Customer Service Specialist to support our Sales and Customer Service teams and ensure seamless customer interactions. This role is pivotal in delivering exceptional service and maintaining strong relationships with customers across the U.S.

The position handles inbound inquiries, assists with Customer Service needs, coordinates returns, and ensures clear, timely communication across

Responsibilities

• Manage inbound inquiries from customers and internal teams
• Assist with Customer Service needs and order-related requests
• Coordinate returns and exchanges as applicable
• Ensure seamless communication across Sales, Customer Service and other departments

Job description

KeySource, a Cincinnati-based pharmaceutical distributor with 30+ years of experience, is seeking a proactive Customer Service Specialist to support our Sales and Customer Service teams and ensure seamless customer interactions. This role is pivotal in delivering exceptional service and maintaining strong relationships with customers across the U.S.

The position handles inbound inquiries, assists with Customer Service needs, coordinates returns, and ensures clear, timely communication across