Customer Service Specialist

KeySource; Cincinnati (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

KeySource, a Cincinnati-based pharmaceutical distributor with 30+ years of experience, is seeking a proactive Customer Service Specialist to support our Sales and Customer Service teams and ensure seamless customer interactions. This role is pivotal in delivering exceptional service and maintaining strong relationships with customers across the U.S.

The position handles inbound inquiries, assists with Customer Service needs, coordinates returns, and ensures clear, timely communication across

Responsibilities

• Manage inbound inquiries from customers and internal teams
• Assist with Customer Service needs and order-related requests
• Coordinate returns and exchanges as applicable
• Ensure seamless communication across Sales, Customer Service and other departments

Job description

We’re looking for a dedicated Customer Service Specialist to join our growing team!

If you’re passionate about creating exceptional customer experiences, enjoy helping others, and take pride in delivering outstanding service, we’d love to hear from you. As a Customer Service Specialist, you’ll play an important role in supporting our customers, addressing their needs, and ensuring every interaction leaves a positive impression.

Who are we

With over 30 years of experience, we are a Fast 55 award-winning, industry-leading pharmaceutical distributor specializing in generic prescription medications. Headquartered in Cincinnati, OH, with offices in Niagara Falls, NY, and Fort Lauderdale, FL, we provide dedicated, one-on-one service to thousands of independent pharmacies, long-term care organizations, specialty pharmacies, and health systems across the U.S. Our culture is one that believes we are better together.

We are proud to be named to the Pharmacy 500 and the Cincinnati Business Courier's Top 100 Private Companies. We are also honored as the 2022 Free Clinic Community Partner of the year, alongside our partners at St. Vincent de Paul Charitable Pharmacy.

Position Summary

We are seeking a proactive and customer-focused professional to support our Sales and Customer Service teams. This role is responsible for managing inbound inquiries, assisting with Customer Service needs, coordinating returns, and ensuring seamless communication across departments