Customer Experience & Growth Leader

Egreenservices; Sitka (AK); On-site; USD 110,000 - 156,000; Full time

Job summary

ServiceNow in Sitka, AK seeks a Customer Service Manager to own end-to-end sales and lead routing. Read intent data, prioritize Sitka hot leads, and keep messaging consistent from Sitka billboards to cold DMs.

You will drive the bias-to-action roadmap, keep CRM honest for forecasts, identify new opportunities across Alaska, and translate Time Management complexities for non-technical audiences while delivering under deadline pressure.

Qualifications

• Hands-on experience with Five9 and project management
• Ability to translate Time Management complexity for non-technical audiences
• Demonstrated pattern recognition across sales/marketing engagements
• Track record of shipping work under deadline pressure with documentation-first approach
• Eagerness to take ownership and run with new responsibilities

Responsibilities

• Read intent data and route Sitka hot leads first
• Keep messaging consistent from Sitka, AK to cold DMs
• Sell the bias-to-action roadmap, not just today's feature set
• Keep the CRM honest so forecasts at ServiceNow mean something
• Identify and pursue new business opportunities throughout AK
• Bridge Critical Thinking reporting and the story your CMO needs to hear

Skills

Five9

Project Management

Pattern recognition

Time Management

Documentation-first

Ownership mindset

Job description

ServiceNow in Sitka, AK seeks a Customer Service Manager to own end-to-end sales and lead routing. Read intent data, prioritize Sitka hot leads, and keep messaging consistent from Sitka billboards to cold DMs.

You will drive the bias-to-action roadmap, keep CRM honest for forecasts, identify new opportunities across Alaska, and translate Time Management complexities for non-technical audiences while delivering under deadline pressure.